Refund policy
Return and Refund Policy
Last updated: September 20, 2026
This Return and Refund Policy applies to purchases from DIG-BOY Machinery through our online store.
Before You Order
Compact loaders, skid steer loaders, attachments, spare parts, and heavy equipment should be selected carefully. Before placing an order, please confirm the model, engine option, attachment compatibility, delivery destination, access conditions, intended use, and any local compliance requirements.
If you are unsure which model or configuration is suitable, please contact us before purchase.
Return Eligibility
Returns may be accepted only when all of the following conditions are met:
- You contact us within 7 days after delivery.
- The product is unused, uninstalled, undamaged, and in resaleable condition.
- The product is returned with its original packaging, crate, pallet, manuals, accessories, and protective materials where possible.
- You receive written return authorization from DIG-BOY Machinery before sending anything back.
Returns sent without written authorization may be refused.
Non-Returnable Items
The following items are not eligible for return unless required by applicable law:
- Used machines or used attachments.
- Custom-built or customized products.
- Special-order products.
- Electrical parts, hydraulic parts, filters, seals, hoses, belts, tracks, tires, blades, teeth, batteries, fluids, wear parts, and consumables once opened, installed, or used.
- Products damaged by misuse, improper operation, unauthorized modification, poor maintenance, accident, overloading, or unsuitable working conditions.
- Products shipped internationally after customs clearance, unless the return is approved in writing.
Return Shipping Costs
Unless the return is caused by our confirmed error or a verified product defect covered by warranty, the customer is responsible for return freight, export or import charges, insurance, customs clearance, duties, taxes, storage fees, and any carrier charges.
Original shipping charges are non-refundable unless required by applicable law or unless we made a confirmed shipping error.
Inspection and Refunds
After we receive the returned product, we will inspect it. If the return is approved, we will issue a refund to the original payment method or another agreed method.
Refunds may be reduced for missing parts, damage, used condition, cleaning, repacking, restocking, freight, customs costs, payment processing charges, or other costs allowed by applicable law.
Please allow 7-15 business days after return inspection for refund processing.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.
Please provide:
- Order number.
- Photos or videos of the issue.
- Photos of the packaging, crate, pallet, and shipping label.
- A clear description of the problem.
Please do not discard packaging, crates, pallets, or delivery documents until the issue is resolved.
Order Cancellations
Cancellation requests must be submitted before dispatch or production begins. Custom orders, special orders, built-to-order products, and products already in production may not be cancellable after production starts.
If an order is cancelled after costs have been incurred, those costs may be deducted from the refund where permitted by law.
Refunds for Duties, Taxes, and Shipping
For international orders, import duties, customs charges, local taxes, GST/VAT, port charges, storage fees, and shipping costs are generally non-refundable unless required by applicable law or unless otherwise agreed in writing.
Contact Us
To request a return, cancellation, or refund review, please contact us:
Email: vicky.kong@dasgroup.cn
Phone / WhatsApp: +86 193 5282 2520
Address: Building 15, Huaihai Wenboyuan Xuzhou, 221000 Jiangsu, China