Warranty and After-Sales Support Policy
Warranty and After-Sales Support Policy
Last updated: September 20, 2026
DIG-BOY Machinery provides warranty and after-sales support for eligible compact loaders, skid steer loaders, attachments, spare parts, and related equipment purchased from our online store.
Warranty Period
Unless otherwise stated on the product page, quotation, invoice, or written agreement, the standard warranty period is:
- Machines: 12 months from delivery date.
- Attachments: 6 months from delivery date.
- Spare parts: 3 months from delivery date.
The exact warranty period may vary by product, market, configuration, and written sales agreement.
What the Warranty Covers
The warranty covers manufacturing defects in materials or workmanship under normal use, proper operation, and proper maintenance.
If a covered defect is confirmed, DIG-BOY Machinery may choose one or more of the following remedies:
- Provide technical guidance.
- Provide replacement parts.
- Repair the defective part.
- Replace the defective component.
- Offer another solution agreed in writing.
What the Warranty Does Not Cover
The warranty does not cover:
- Normal wear and tear.
- Filters, belts, seals, hoses, blades, teeth, tires, tracks, batteries, fluids, lubricants, and other consumables unless confirmed defective on arrival.
- Damage caused by misuse, overloading, collision, accident, improper operation, poor maintenance, improper storage, or unsuitable working conditions.
- Damage caused by unauthorized modification, unauthorized repair, disassembly, or use of non-approved parts.
- Damage caused by incorrect fuel, oil, hydraulic fluid, coolant, or maintenance materials.
- Freight, customs, duties, taxes, labor, travel, downtime, lost income, rental equipment cost, or consequential losses unless required by applicable law.
- Cosmetic damage that does not affect normal operation.
Customer Responsibilities
To keep the warranty valid, the customer must:
- Operate the product according to the user manual and safety instructions.
- Perform routine inspection and maintenance.
- Keep service and maintenance records where applicable.
- Stop using the product if continued use may cause further damage.
- Contact DIG-BOY Machinery promptly when a problem appears.
- Provide photos, videos, serial number, operating hours, and a clear description of the issue.
Warranty Claim Process
To submit a warranty claim, please contact us with:
- Order number.
- Product model and serial number.
- Operating hours, if applicable.
- Photos or videos showing the issue.
- Maintenance records, if requested.
- Description of the working conditions and how the issue occurred.
We will review the information and advise the next step.
Spare Parts Support
We aim to support customers with replacement parts, wear parts, and technical guidance after purchase. Parts availability and shipping time may vary by model and location.
Contact Us
For warranty and after-sales support, please contact us:
Email: vicky.kong@dasgroup.cn
Phone / WhatsApp: +86 193 5282 2520
Address: Building 15, Huaihai Wenboyuan Xuzhou, 221000 Jiangsu, China